Faq

You can easily pay your order through the most secure payment methods and directly online. We accept this types of payments:

• PAYPAL (to register a Paypal account, please visit their website www.paypal.com)
• BANK TRANSFER

We take care about your order, that’s why we chose among the best delivery partners, so that we can deliver your new clothes directly at your home in a short time and with total security. The shipping costs change depending on the final destination. Here a list of countries for a guiding you:

EUROPEAN UNION COUNTRIES & UK

Shipping cost 17 € (AUSTRIA, BELGIUM, BULGARIA, CYPRO, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, HOLLAND, POLAND, PORTUGAL, MONACO, CZECH REPUBLIC, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, HUNGARY)

AMERICAS AND OTHER COUNTRIES

Shipping cost 29 € (ALBANIA, ANDORRA,BOSNIA HERZEGOVINA, CANADA, GIBRALTAR, ICELAND, CANARY ISLANDS, KOSOVO, NORTH MACEDONIA, MOLDOVA, MONTENEGRO, NORWAY, TURKEY)

REST OF THE WORLD

Shipping cost 45 € (BAHRAIN, BRUNEI, CHINA, SOUTH KOREA, EGYPT, UNITED ARAB EMIRATES, PHILIPPINES, GREENLAND, INDIA, INDONESIA, KUWAIT, MALAYSIA, MEXICO, SINGAPORE, SRI LANKA, THAILAND)

Shipping cost 50 € (AMERICAN SAMOA, ANGUILLA, ANTIGUA, SAUDIA ARABIA, ARGENTINA, ARUBA, AUSTRALIA, BAHAMAS, BANGLADESH, BARBADOS, BELIZE, BERMUDA, BELARUS, BOLIVIA, BONAIRE, BRASIL, CAMBODIA, CHILE, COLOMBIA, COSTA RICA, CURAÇAO, DOMINICA, ECUADOR, EL SALVADOR, FIJI, JAMAICA, GRENADA, GUADALUPE, GUATEMALA, GUAN, GUYANA, HAITI, HONDURAS, CAYMAN ISLANDS, ISRAEL, MACAO, MALDIVES, MARTINICA, MICRONESIA, NEW CALEDONIA, NEW ZEALAND, OMAN, PAKISTAN, PALAU, PANAMA, PARAGUAY, PERÙ, FRENCH POLYNESIA, PUERTO RICO, QATAR, DOMINICAN REPUBLIC, RUSSIA, SAINT KITTS, SAINT BARTHELEMY, SAMOA, SAINT LUCIA, SOUTH AFRICA, TAIWAN, TRINIDAD AND TOBAGO, UKRAINE, URUGUAY, VENEZUELA, VIETNAM)

Shipping cost 67 € (AFGHANISTAN, ALGERIA, ANGOLA, ARMENIA, AZERBAIJAN, BENIN, BOTSWANA, BURKINA FASO, BURUNDI, CAMERUN, CAPE VERDE, NORTH KOREA, CÔTE D’IVOIRE, ERITREA, ETHIOPIA, GEORGIA, GIORDANIA, GUINEA, IRAN, IRAQ, KAZAKHSTAN, KENYA, LAOS, LIBANON, LIBIA, MOROCCO, MAURITIUS, NEPAL, NICARAGUA, NIGERIA, PAPUA NEW GUINEA, CONGO, RUANDA REUNION, SANT’ELENA, SEYCHELLES, SENEGAL, SIERRA LEONE, SYRIA, SOMALIA, SOUTH SUDAN, SUDAN, TAJIKISTAN, TANZANIA, TOGO, TONGA, TUNISIA, TURKS AND CAICOS, UGANDA, UZBEKISTAN, VANUATU, YEMEN, ZAMBIA, ZIMBABWE)

Our seasonless collections in limited edition are made mainly with the made-to-order method.

We chose this design approach for optimizing the production and being sustainable as much as possible, avoiding textile waste and reducing pollution.

Some products are already available in stock and have shorter time for the shipping, while for the others we ask you to wait some other days, so we can tailor them especially for you.

Every garment has its own particular production timing because it follows the sartorial method of traditional Made in Italy heritage and every single working phase requests time, dedication and love. Quality deserves time, and we are sure you can appreciate the care we give to our collections!

We’ll take care of informing you quickly about the process timing and how your order will proceed. Here a brief description of the working time of our clothes:

READY TO SHIP (available in stock) → 2 DAYS + shipping time
MADE TO SHIP → 5 DAYS + shipping time
MADE TO ORDER → IT TAKES A MAXIMUM OF 17 DAYS, timing varies depending on the product ordered + shipping time

Buy with confidence your Aurora De Matteis’ clothes! If you change your mind, if the size doesn’t fit with you or for any reason you’ve decided to send us back your order, refer to our policy for returns and changes that you can find at Shipping & Returns. There you’ll find all the instructions and the link to the online form for completing the return procedure

We will do everything possible to satisfy your requests as soon as we can. Once received the returned order and verified its conditions, the refund will be soon processed via the original payment method you choose placing the order. The refund includes the price effectively payed for the product (full price for the products not in sale; discounted price in case of sales)

To better guide you in the choice of our clothes, we invite you to verify your size with a tape measure or other methods and to compare it with our size chart that you can find just below.

Extra Small size (XS) is available only for the made-to-order products. If you want we create specially for you a product in this size, please send us your circumference measures of waistline, hips and torach via email at ordini@auroradematteis.it

For any further information regarding the sizes please contact us

SIZE GUIDE – MEASURE (centimeters)

SIZE GUIDE – MEASURE (inch)